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Privacy policy

Last updated: 1 July 2020

Clan Kilts Ltd ('we') take privacy and data security seriously and are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this policy is to set out how we use any personal information that we may obtain from you. We strictly adhere to the United Kingdom Data Protection Act of 1998 and the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018.

Your rights

Consent

During registration or checkout, you can opt-in to receiving our newsletter by email. This is optional and is not required to complete registration or make a purchase. This newsletter only comes out a few times a year so won't clog up your inbox. You can opt-out at any time by:

  • emailing us at info [at] clankilts.co.uk stating you want to opt-out of the newsletter

Access your personal data

You can request any one of:

  • confirmation that we hold and process personal data about you
  • a copy of all the personal data we hold about you
  • a copy of our data processing policies, which covers:
    • the purpose of the processing
    • categories of data
    • recipients or categories of recipients to whom the data has been or will be disclosed
    • retenion periods of that data
    • the existence of your rights to update and remove, restrict processing of, or object to the processing of, that data
    • your right to lodge a complaint with the ICO
    • where data was obtained from a third party, any available information as to their source
    • the existence of automated decision-making including profiling
    • where data has been transferred, information on the safeguards relating to that transfer

Update your personal data

You can request to update any of the personal data we hold about you at any time.

Remove your personal data

You can request to remove any of the personal data we hold about you at any time. If we have an active contract, such as an online order that isn't complete yet, we will retain your personal data relating to that contract until it is completed.

Restrict processing of your personal data

You can request to restrict processing of the personal data we hold about you at any time. This may affect our ability to fulfil contracts, orders or services we have with you.

Object to the processing of your personal data

You can register your objection to the processing of the personal data we hold about you at any time. This may affect our ability to fulfil contracts, orders or services we have with you.

Port your personal data

You can request we port the personal data we hold about you at any time. Only where technically feasible, you can request that we send that data directly to someone else. For this, we will need details on how they expect to receive the data. If not technically feasible, we will provide you with an alternative.

Any request to exercise your rights summarised above should be sent to:

Stuart Reid - Data Controller
Clan Kilts Ltd
14 Viewfield Place
Stirling
Stirlingshire
FK8 1NQ
Scotland
United Kingdom

OR

info [at] clankilts.co.uk

These requests are free of charge, unless the request is clearly unfounded, excessive or repetitive. In these cases, we may charge a reasonable admin fee or reject the request. We'll respond to your request within 1 month, unless we inform you otherwise. We will likely ask you for verification of your identify to ensure we keep your personal data secure and private.

If you have concerns about the way we're handling your personal data or the response to any requests you have made to us about your personal data, you have the right to raise a complaint with the supervisory authority, the Information Commissioner's Office (ICO), by visiting their website: https://ico.org.uk/make-a-complaint/. However, we would like the chance to address any concerns you may have so please contact us in the first instance.

The data we collect and what we do with it

In general, you can visit and browse our website without telling us who you are and without revealing any information about yourself. However, if you decide to purchase something from us, we'll require some personal data to fulfil that purchase. Also, if you wish to register an account, we'll require some personal data to open that account.

ItemPurposeRetention period
Full name, full address, phone number, email address

Performance of a contract, such as an delivering an online order to you.

To register your with our website and maintain your account.

If you haven't provided consent to receiving our newsletter, you'll only receive transactional emails from us, such as order confirmation and shipment notifications. You can't unsubscribe from these types of emails because we are legally required to send them to you.

Registered users: account closure

Non-registered users: 1 year

Email address with consent to receiving our newsletter We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting.

Until you unsubscribe or ask us to remove all your data

Anonymous browsing behaviour, such as what pages our users are visiting and for how long. Website usability analysis and to improve to our products and services with the intention to improve your shopping experience.

Indefinitely as it's anonymous

Click, movement and scroll heatmaps, recordings and feedback responses

We use a third-party called Hotjar to record anonymous browsing behaviour data that is then visualised in the form of heatmaps and recordings. No personal data is passed to Hotjar, only anonymous browsing data, unless you include personal data in feedback responses, which you aren't required to do. Sensitive fields such as numeric and email address fields are automatically excluded from any data collected. However, you can still opt-out, if you wish. Hotjar also honours the Do Not Track (DNT) header, which means if you have this header installed, you will not be tracked.

1 year

CCTV images and video (in-store) Crime prevention and public safety. 6 months



We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We will only use your personal information to send you promotional information about products which we think you may find interesting if you have opted-in to receiving our newsletter.

Data Security

We endeavour to take all reasonable steps to protect your personal data. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the data we collect from you. However, we cannot guarantee the security of any data that you disclose online and we won't be responsible for any breach of security unless this is due to our negligence or wilful default.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we don't have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Cookies

We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

Cookie nameCookie purposeSourceRetention schedule
_hjid Hotjar cookie. This cookie is uniquely identifies your session, but is anonymous. 3rd party, Hotjar Removed when you close your tab/browser
_hjClosedSurveyInvites Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. 3rd party, Hotjar 1 year
_hjDonePolls Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. 3rd party, Hotjar 1 year
_hjMinimizedPolls Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. 3rd party, Hotjar 1 year
_hjIncludedInSample Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. 3rd party, Hotjar Removed when you close your tab/browser
SHOP_SESSION_TOKEN Keeps your shopping basket in place while you shop so that anything you add, remain there so you can checkout later. 1st party, Clan Kilts Ltd 7 days
fornax_anonymousId Anonymous analytics. 1st party, Clan Kilts Ltd 2 years
XSRF-TOKEN Security mechanism to prevent cross-site request forgeries by a unique token on any form you submit to ensure it's valid submission. 1st party, Clan Kilts Ltd Removed when you close your tab/browser
lastVisitedCategory Stores the last category you visited 1st party, Clan Kilts Ltd Removed when you close your tab/browser
tracking-preferences Stores which cookies you've chosen to accept and allow us to adhere to those choices. 1st party, Clan Kilts Ltd 2 years
bc_consent Stores which cookies you've chosen to accept and allow us to adhere to those choices. 1st party, Clan Kilts Ltd 2 years
STORE_VISITOR Indicator whether you are a visitor 1st party, Clan Kilts Ltd 1 day
SHOP_TOKEN Keeps your shopping basket in place while you shop so that anything you add, remain there so you can checkout later. 1st party, Clan Kilts Ltd 7 days